All posts tagged: customer experience management
New client, KHL Group, has adopted the Webvision Cloud CXM platform to improve global customer engagement, including a construction industry portal and two standalone sites that are published in Spanish and Portuguese.
As the 25 May 2018 deadline approaches, businesses face significant challenges to ensure their customer data, systems and processes comply with the more stringent regulation. However, for true customer-centric organisations, the new responsibilities will trigger long-term benefits of increased customer engagement, loyalty, and revenue growth.
The digital revolution has radically changed the relationship between consumers and businesses by creating a world where a competitor is never more than a click away. So consistently delivering a positive customer experience – both online and offline – is fundamental to commercial success.
For the ninth year running, Abacus clients have scooped the top awards at the PPA at the Grosvenor Hotel.