Cost cutting calculator

We have put together a ‘cost cutting calculator’ which can give you a good idea of the savings you could make if you shifted more of your communication channel from phone calls and face to face visits to a digital solution underpinned by CMS technology Webstructure.NET.

All you need to do is enter the amount of calls received over a year, the number of face to face visits received over a year, and your programming team costs over a year.

We have entered default percentages for the ‘move to web’ fields, but this is just to help to demonstrate the possible numbers – you should replace them with figures which you believe are realistic for your organisation. Please note that this is not a guaranteed saving, just an illustration using the official Socitm figures released and our estimation of investment required.

Please see below for more details on the field classifications.

How it works

Incoming calls definition: The cost per incoming call is based on Socitm figures from the Half – yearly review and results summary, Issue 4 August 2010 page 6. The cost includes all costs; including overheads but exclude the costs of the supporting back- office transaction. This cost is calculated at £2.90 per call

Face to face definition: The cost per face to face visit is based on Socitm figures from the Half – yearly review and results summary, Issue 4 August 2010 page 6. The cost includes all costs; including overheads but exclude the costs of the supporting back- office transaction. This cost is calculated at £7.40 per face to face visit

Programming team costs: The amount spent on programming staff or IT support staff in a year.

Total project cost: The total cost of project may vary depending on the specific project requirements; these figures are just to give you an idea.

Ongoing costs: The ongoing costs may vary depending on the specific project requirements; these figures are just to give you an idea.

Move to Web (incoming calls): This default percentage is just to give you an idea how many incoming calls you could channel shift to the web. (This is not a guaranteed figure)

Move to Web (face to face): This default percentage is just to give you an idea how many face to face visits you could 'channel shift' to the web. (This is not a guaranteed figure)

Move to Webstructure.net: This default percentage is just to give you an idea of how many programming staff or IT support staff you could redeploy by investing in Webstructure.NET (This is not a guaranteed figure)

For more information about the savings you could make and the Abacus solution, please contact us on info@abacusemedia.com or +44(0)20 7766 9810