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All posts tagged: customer experience management

Webvision Cloud shortlisted for PPA Digital Awards 2017

Posted by: Shannon Dority Wed, 30 Aug 2017

The prestigious awards celebrate the individuals, brands, and content owners driving the magazine and business media industry’s ongoing digital revolution. We are delighted that our Webvision Cloud Customer Experience Platform has been shortlisted for Digital Launch of the Year.

KHL relaunches four sites on Webvision Cloud

Posted by: Shannon Dority Mon, 14 Aug 2017

New client, KHL Group, has adopted the Webvision Cloud CXM platform to improve global customer engagement, including a construction industry portal and two standalone sites that are published in Spanish and Portuguese.

GDPR is coming – how can your business benefit?

Posted by: Shannon Dority Mon, 24 Jul 2017

As the 25 May 2018 deadline approaches, businesses face significant challenges to ensure their customer data, systems and processes comply with the more stringent regulation. However, for true customer-centric organisations, the new responsibilities will trigger long-term benefits of increased customer engagement, loyalty, and revenue growth.

Making sure the customer (experience) is always right

Posted by: Shannon Dority Fri, 7 Jul 2017

The digital revolution has radically changed the relationship between consumers and businesses by creating a world where a competitor is never more than a click away. So consistently delivering a positive customer experience – both online and offline – is fundamental to commercial success.

Abacus clients win top prizes at the PPA Awards 2017

Posted by: Shannon Dority Fri, 30 Jun 2017

For the ninth year running, Abacus clients have scooped the top awards at the PPA at the Grosvenor Hotel.