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All posts tagged: customer experience management
GDPR is coming – how can your business benefit?
As the 25 May 2018 deadline approaches, businesses face significant challenges to ensure their customer data, systems and processes comply with the more stringent regulation. However, for true customer-centric organisations, the new responsibilities will trigger long-term benefits of increased customer engagement, loyalty, and revenue growth.
Making sure the customer (experience) is always right
The digital revolution has radically changed the relationship between consumers and businesses by creating a world where a competitor is never more than a click away. So consistently delivering a positive customer experience – both online and offline – is fundamental to commercial success.
Abacus clients win top prizes at the PPA Awards 2017
For the ninth year running, Abacus clients have scooped the top awards at the PPA at the Grosvenor Hotel.
HSJ wins at the AOP Digital Publishing Awards 2017
Webvision client HSJ continues to prove the strength of the platform, taking home the Best Online Media Property / Brand B2B Award– Congratulations!
Driving new business through Salesforce CRM and ADvance integration
Healthcare publisher Cogora is looking to gain a crucial commercial edge by better understanding its customers and using data to drive improved sales and engagement. At the heart of this strategy is the integration between Abacus’ customer experience platform and Cogora’s Salesforce CRM.
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